At Cellrenov, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services.

1. Information We Collect

• Personal details you provide (name, email, shipping address, phone number).

• Payment details processed securely through third-party providers.

• Technical information (IP address, browser type, cookies) to improve our website.

2. How We Use Your Information

• To process and deliver your orders.

• To provide customer support and respond to inquiries.

• To send important updates about your purchase.

• To improve our website and services.

3. Sharing of Information

• We do not sell or rent your personal information.

• We only share information with trusted third-party services (payment processors, shipping companies) necessary to complete your order.

4. Data Security

• We use industry-standard measures to protect your data.

• However, no online system is 100% secure, so we cannot guarantee absolute protection.

5. Your Rights

• You may request access, correction, or deletion of your personal data by contacting us.

• You may also opt-out of marketing emails at any time.

6. Contact Us

If you have questions about this Privacy Policy, please contact us at:
📧 cellrenov@gmail.com

At Cellrenov, your satisfaction is our priority. If you are not completely happy with your purchase, you may return your product under the following conditions:

1. Return Period

   • You have 30 days from the date of delivery to request a return.

2. Condition of the Product

   • The item must be returned in the same condition as it was received.

   • All accessories (charger, cable, etc.) must be included.

   • Products showing signs of damage, misuse, or modification may not be eligible for a refund.

3. Return Process

   • Contact our support team at cellrenov@gmail.com with your order number and reason for the return.

   • Our team will provide you with return instructions.

   • Once the product is received and inspected, we will process your refund or exchange.

4. Refunds

   • Refunds are made to the original payment method.

   • Shipping costs are non-refundable (unless the return is due to a defect or error on our part).

5. Defective or Wrong Items

   • If you receive a defective or incorrect item, please contact us immediately at cellrenov@gmail.com. We will cover the return shipping costs and send you a replacement or full refund.

At Cellrenov, we are committed to providing a fast and reliable delivery service for all our customers. Please read our shipping policy carefully to understand how we process and deliver your orders.

Processing Time

• All orders are processed within 7–13 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Time

• Standard Shipping: 3–7 business days (depending on location).

• Express Shipping: 1–3 business days (additional cost may apply).

• Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors beyond our control.

Shipping Costs

• Shipping fees are calculated at checkout and vary depending on the delivery method and destination.

• Free standard shipping may be offered on selected promotions or for orders above a certain amount.

Tracking Orders

• Once your order is shipped, you will receive a confirmation email with a tracking number.

• You can track your order directly on the carrier’s website.

Delivery Issues

• If your order is delayed, lost, or arrives damaged, please contact us immediately at cellrenov@gmail.com.

• We will work with the shipping carrier to resolve the issue as quickly as possible.

About Us

At CellRenov, our mission is clear: to give iPhones a second life while ensuring a brand-new experience.
Every device we recondition goes through a rigorous process, carried out exclusively with certified original parts, tested and validated by multiple experts to guarantee flawless quality.

We are committed to delivering iPhones that look and perform like new, with perfect aesthetics and optimal performance. All our phones come with a battery in 100% health, ensuring autonomy and durability comparable to a factory-fresh device.

Our goal is simple: to make Apple quality more accessible, without compromising on reliability. With CellRenov, you choose peace of mind, performance, and elegance, while making a responsible choice for the environment.

Reconditioned by CellRenov, it’s more than just an iPhone: it’s the promise of a high-end product, tested with passion and precision, ready to support you every day.